Heli Safety Academy - Closing Skills

Target audience

This training is designed for anyone looking to improve their closing skills, including sales professionals, account managers, business development managers, entrepreneurs, and anyone involved in successfully completing sales processes and closing deals.

Program

PROGRAM
CONTACTING THE CUSTOMER

Drawing Attention
The First Impression and the Law of 20
The Power of Compliments

DISCOVERING CUSTOMER'S DECISION CRITERIA AND EXPECTATIONS

Taking the Customer into Account
Understanding How Decisions are Made
Developing a Strategy Towards Customer Criteria
Increasing Criteria on the Customer's Value Scale
Decreasing Criteria on the Customer's Value Scale

ANSWERING OBJECTIONS

What Lies Behind an Objection?
Basic Principles of Good Customer Attitude
Typology of Objections

CLOSING

When and How to Find the Psychologically Right Moment?
Nine Techniques

CONCLUSION & ACTION PLAN

Results

OBJECTIVE OF THE TRAINING

Efficiently establish contact and build a genuine relationship with the customer.
Discover the customer's decision criteria and expectations.
Influence the customer's decision criteria, both increasing and decreasing their importance.
Argue towards the customer's criteria and effectively respond to objections.

Practical

Duration: 1 day (dates and price upon request)
Approach: Participants are placed in concrete situations using 'real life cases'
Pedagogy: Interactive approach with role-playing
Feedback: Targeted feedback and improvement points after each exercise
Focus: Actions for Progress

Training: Soft Skills - Closing Skills

Closing Skills

Possible dates

Target audience

Program

Results

Practical

In Company training

Ever thought about subsidies?

Training in the spotlight

Defensief Rijden (Basic)