Assertive communication - 0.5 day - Dutch - Wetteren
Build Confidence and Effective Interactions
This training helps you develop an assertive attitude that allows you to express yourself without hurting others. You will learn to maintain emotional control and communicate effectively. Take the initiative to discuss problems, misunderstandings, or disagreements.
Target audience
- Anyone who wants to improve their assertive communication skills
- Anyone who wants to learn to communicate confidently and respectfully in various situations
- Executives, managers, team members, HR professionals, customer service staff
Results
- Assert yourself without hurting others: acquire an assertive attitude.
- Maintain emotional control.
- Learn what, how, when, and why to express yourself more.
- Take the initiative to discuss problems, misunderstandings, or disagreements.
Practical
- Duration: 1 Day (dates and price upon request)
- Participants are placed in various concrete situations.
- Role-playing with goal- and result-oriented feedback.
- Highlighting strengths and identifying areas for improvement.
- Action plan and objectives to achieve.
Program
Understanding Assertiveness
• What is assertive communication and why is it important?
• Self-analysis: How assertive am I?
Basic Skills of Assertive Communication
• Techniques for communicating clearly and respectfully.
• How to say "no" and set your boundaries.
Listening and Responding
• Active listening as part of assertive communication.
• How to deal with criticism and resistance.
Assertiveness in Conflict Management
• Techniques for handling conflicts in an assertive manner.
• De-escalation and finding win-win solutions.
Integration and Action Plan
• Summary of the day and key insights.
• Developing a personal plan to communicate more assertively.
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
