Complaints
At Heli Safety Academy, we strive for quality, safety, and excellent service. However, it is possible that you may not be completely satisfied with the course of a training program, an exam, or our services. In that case, we will take your complaint seriously and address it personally.
Our approach
When you contact us with a complaint, you can count on:
- Personal follow-up by a designated contact person
- Fast and direct communication
- An objective assessment of the situation
- A constructive solution, where possible
We believe that open feedback helps us to continuously improve our operations.
How can you file a complaint?
You can contact us in various ways. Choose the one that is easiest for you.
Direct contact
By telephone
🕘 From 7:30 a.m. to 5:00 p.m.: +32 9 368 80 40
By e-mail
What happens after you report it?
- We confirm receipt of your complaint.
- We will carefully analyze the situation.
- You will receive clear feedback and, if possible, a proposed solution.
💬 Not sure whether your feedback counts as a complaint?
Don't hesitate to contact us. We are happy to listen and help you find a solution.
At Heli Safety Academy, respectful communication and professional follow-up are key.