Strengthen your contacts and customer relationships
This half-day training course will help you establish effective contact and build strong customer relationships. Through interactive role-plays and practical cases, you will receive targeted feedback and areas for improvement. Discover customer expectations, optimize decision-making criteria, and learn how to respond effectively to objections.
Target audience
- Anyone who wants to improve their commercial skills.
- Anyone involved in successfully completing sales processes and closing deals.
- Sales professionals, account managers, business development managers, entrepreneurs.
Results
- Be efficient in establishing contact and building a relationship with the customer.
- Discover the customer's decision-making criteria and expectations.
- Argue in line with the customer's criteria and respond to objections.
- Be able to apply closing techniques.
Practical
- 1/2 day
- Participants are placed in concrete situations based on real-life cases.
- Interactive session with role-playing exercises.
- Feedback and areas for improvement after each exercise.
- Action plan and objectives to be achieved.
Program
- Developing a commercial mindset
- Structure of a commercial conversation
- Needs analysis:
• Asking questions
• Listening skills
• Discovering criteria
- Dealing with objections:
• Rational objections
• Emotional objections
• False objections
- Closing:
• Overview and application of various closing techniques
- Integration and action plan
• Summary of the day and key insights.
• Developing a personal action plan for improving commercial skills.
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
