Feedback - 0.5 day - Dutch - Wetteren
Learn to give and receive effective feedback in half a day
Through role-playing and concrete situations, you will learn to handle both negative and positive feedback, ask efficient questions, and listen better. Develop your communication skills and create a personal action plan to immediately apply the knowledge you have gained.
Target audience
- Anyone who regularly needs to give and receive feedback
- Supervisors, managers, HR professionals, team members, customer service and sales staff, etc.
Results
- To be able to give and receive negative & positive feedback effectively
- To be able to listen well
- To be able to ask efficient questions
- How to formulate feedback concretely
Practical
- 1/2 day
- Participants are placed in various concrete situations.
- Highlighting strengths and pointing out areas for improvement.
- Action plan and goals to be achieved
Program
Foundations of Feedback
• What is feedback and why is it essential?
• Discussion about experiences with feedback.
Giving Feedback
• Timing and context of feedback.
• How to formulate feedback concretely.
Receiving Feedback
• How to avoid defensive reactions.
• Feedback as an opportunity for personal development.
Positive Feedback
• The difference between compliments and flattery.
• The power of recognition and appreciation.
Integration and Action Plan
• Summary of the day and key learning points.
• Developing an individual action plan for applying the learned skills.
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
