Sales skills - 0.5 day - Dutch - Wetteren
Strengthen Your Contact and Customer Relationships
This half day training helps you efficiently establish contact and build strong customer relationships. Through interactive role-playing and practical cases, you receive targeted feedback and improvement points. Discover customer expectations, optimize decision criteria, and learn to effectively address objections.
Target audience
- Anyone who wants to improve their closing skills
- Anyone involved in successfully completing sales processes and closing deals
- Sales professionals, account managers, business development managers, entrepreneurs
Results
- Efficiently establish contact and build a genuine relationship with the customer.
- Discover the customer's decision criteria and expectations.
- Influence the customer's decision criteria, both increasing and decreasing their importance.
- Argue towards the customer's criteria and effectively respond to objections.
Practical
- Duration: 1/2 day
- Participants are placed in concrete situations using 'real life cases'
- Interactive approach with role-playing
- Targeted feedback and improvement points after each exercise
- Action Plan and objectives to achieve
Program
The Psychology of Closing
• What makes a good close?
• Understanding buying signals and customer needs.
Basic Closing Techniques
• Overview of various closing techniques (Direct Close, Alternative Choice, Assumptive Close, etc.).
• How to adapt closing techniques to the situation and type of customer.
Overcoming Objections
• Techniques for recognizing and handling objections.
• Turning objections into buying motives.
Advanced Closing Strategies
• Timing of the close: When is the right moment?
• Use of urgency and scarcity.
Integration and Action Plan
• Summary of the day and key insights.
• Developing a personal action plan for improving closing skills.
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
