Company image
The driver plays an essential role in the customer contact and acts as the business card of the company. During the ‘Image of the company’ training, drivers are made aware of customer-oriented action and learn different do’s and don’ts.
Target audience
- Professional drivers with a Class C or D driver's license.
Results
- Each participant receives 7 credit points as part of Code 95
Practical
- The training course lasts 1 day and consists of 7 hours.
- What to bring with you:
- Identity card
- Driving licence
Objective
Participants acquire knowledge of:
- The way in which attitude and communication of the driver influence customer relationships
- How Drivers Can Strengthen Customer Relationships
- How drivers contribute to a positive image
Brief Summary
The theory is alternated with practical examples, so that the effect on your own work situation can be immediately assessed.
Role of the driver in the commercial process
What is a commercial process?
Who are the customers, what do they expect?
How does the driver contribute to the image of the company?
Personal image vs. corporate image
Personal prevention and maintenance of the vehicle
Behaviour of the driver and (the influence on) company image
Skills for customer-oriented communication
Basics of communication
Constructive communication
Dealing with disputes
Commercial and financial consequences of disputes
The role of the driver
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
