Managing Aggression
Many professional drivers face traffic aggression or aggression at stops. Through insight into the behavior and an appropriate response, worse can be prevented, in the interest of all parties involved.
Target audience
- Professional drivers with a Class C/CE driver's license.
Results
- Each participant receives 7 credit points as part of Code 95
Practical
- The training course lasts 1 day and consists of 7 hours.
- What to bring with you:
- Identity card
- Driving licence
Objective
Participants gain insight into:
- How aggression can be prevented
- Being able to predict any future aggression
Brief Summary
The theory is interspersed with practical examples, so that the driver can immediately assess the effect on his own work situation and get started with concrete tips.
Explanation of understanding communication
Communication consists of two parties
Classry mistakes for speaker and listener
Why is listening so hard?
Tips to improve communication
Explanation concept of assertiveness
Away from the definition
Practical application
Self-reflection: where do I stand today?
Autodiagnosis test
4 postures
How to deal with aggression and verbal violence as a truck driver?
Why aggression and verbal violence within traffic?
Phases of aggression
Tips & tricks when dealing with aggressive behavior
Ever thought about subsidies?
Different instances can give a subsidie to follow this training.
In Company training
A training course for your staff only? That is possible!
